(CDI) Customer Care Specialist - bilingue FR/ENG - Soirs et week ends F/H

Dayuse.com is hiring!

Job Description

At Dayuse, routine isn't really our style.
In 26 countries and 500 cities (and counting!), we've shaken up the hotel industry by opening the doors to hotel rooms and services... during the day!

Diving into crystal-clear waters, having a cocktail at the bar, taking a 5-star nap, working in peace and quiet or meeting a loved one in an exceptional setting... We quickly realized that the hotel was much more than just a place to rest your head at night.

By offering immediate, local experiences with a high quality of service, Dayuse meets the demands of modern urbanites with a unique and well-established offer.

Our US Business Development team is looking for a dynamic, motivated Customer Success Coordinator based in our office in Paris (possible move to Montreal within 3 to 6 months) to contribute to the development of our presence in the American market. This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:

  • Liaise between the guest (B2B) and hotels (B2C) : modification of reservations, handling special requests and inquiries by phone and e-mail in french and english.
  • Deliver a high level of guest satisfaction management (we offer a 100% response service)
  • Coordination of reservations, exceptional requests and resolution of operational issues
  • Process incoming requests such as contacts, requests for information, and internal communication
  • Building productive relationships with partners across multiple markets and cities
  • Support for our partners in managing their availability, and updating their establishment profile (new images, modification of offers, etc.)
  • Handling of complaints, claims and management of displacements

Preferred Experience

Native/perfectly bilingual English & French speaker required

  • Hospitality experience desired: front desk, guest relations, or reception is ideal
  • Previous experience in the digital travel industry, especially OTAs, is a strong plus
  • Excellent communication and sense of diplomacy
  • Dynamic, reactive, and able to prioritize busy workloads
  • Flexible in work schedule and available for evening shift
  • Telephone fluency and solid knowledge of internet tools
  • Motivated to join a young, dynamic and multicultural start-up!

  • Available for a possible move to Montreal within 3 to 6 months

Additional information:

**Evening shift to align with US timezone : Weekdays from 03:00 PM to 11:00 PM + 2 week ends per months (03:00 PM to 11:00 PM)

35 hours/week

  • Location: 9th arr. in Paris, France - Possible move to Montreal within 3 to 6 months
  • Start: ASAP!
  • Perks: 50% of Pass Navigo + 50% of meal tickets + comprehensive healthcare package
  • Work on french public holidays / No work on US public holidays

In accordance with the GDPR regulation in force, DAYUSE commits itself to collect only the information useful for its recruitment and to keep it for a statutory period.
By applying to this ad, the candidate agrees to give his/her consent for the transmission of his/her information.
In the service of diversity, Dayuse considers all applications, including those from people with disabilities, on an equal basis.

Additional Information

  • Contract Type: Full-Time
  • Location: Paris