Customer Care Specialist - Montreal F/H is hiring!


About Dayuse
What if rather than ‘per night’, hotels were booked throughout the day? Dayuse is flipping the hotel industry on its head. Allowing guests to make daytime reservations for rooms and services - and unlocking new revenue for hotels. In over 26 countries, 500 cities, and with more than 7,000 hotel partners, from ‘daycations’ to last minute meetings, hotels are being used in new ways. Dayuse is opening doors to a new world of possibilities by enabling guests to get more from their stay, and hotels to get more from their opening hours.

Job Description

Our US Business Development team is looking for a dynamic, motivated Customer Success Coordinator based in our office in Paris (possible move to Montreal within 3 to 6 months) to contribute to the development of our presence in the American market. This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:

  • Liaise between the guest (B2B) and hotels (B2C) : modification of reservations, handling special requests and inquiries by phone and e-mail in french and english.
  • Deliver a high level of guest satisfaction management (we offer a 100% response service)
  • Coordination of reservations, exceptional requests and resolution of operational issues
  • Process incoming requests such as contacts, requests for information, and internal communication
  • Building productive relationships with partners across multiple markets and cities
  • Support for our partners in managing their availability, and updating their establishment profile (new images, modification of offers, etc.)
  • Handling of complaints, claims and management of displacements

Preferred Experience

Native/perfectly bilingual English & French speaker required

  • Hospitality experience desired: front desk, guest relations, or reception is ideal
  • Previous experience in the digital travel industry, especially OTAs, is a strong plus
  • Excellent communication and sense of diplomacy
  • Dynamic, reactive, and able to prioritize busy workloads
  • Flexible in work schedule and available for evening shift
  • Telephone fluency and solid knowledge of internet tools
  • Motivated to join a young, dynamic and multicultural start-up!

In accordance with the GDPR regulation in force, DAYUSE commits itself to collect only the information useful for its recruitment and to keep it for a statutory period.
By applying to this ad, the candidate agrees to give his/her consent for the transmission of his/her information.
In the service of diversity, Dayuse considers all applications, including those from people with disabilities, on an equal basis.

Additional Information

  • Contract Type: Full-Time
  • Location: Montréal