(STAGE) Customer Success Coordinator Italian Market

Dayuse.com recrute !

À propos

Dayuse.com is the worldwide leader in daytime hotel reservation platforms and a key figure in the hospitality revolution. By offering guests a novel experience that transforms luxury hotels into daytime living spaces, Dayuse.com is shaking up industry codes. Our platform provides a solution for modern consumers who demand unique and readily-available services to complement a fast-paced and hyper-connected lifestyle.

With headquarters in Paris and offices now in New York and Hong Kong, Dayuse.com’s service has grown to be available in 24 countries and over 200 cities with more than 4,000 hotel partners. After receiving a $17 million in Series A funding from leading Venture Capitalists in 2016, we are continuing our rapid expansion, winning Phocuswright's 2016 People’s Choice Award in the Innovation Launch category, Startup of the Year 2016 (l'Express/EY), then Finalist of the Future Startup Unicorns 2017 (Challenges/EuroNext).

To accompany us in this expansion, we’re recruiting tenacious and proactive talents, especially those driven by the desire to tackle the challenges of an innovative startup that is disrupting the digital travel industry.

Take a look at our newest TV spots:
https://www.youtube.com/playlist?list=PLcbuMlzUbUC9_Sa4811QpwEnuTTfvELZ4

Descriptif du poste

The Partner & Customer Success team is looking for bilingual and motivated interns to help manage our Italian market by participating in the following activities:

  • Provide day-to-day relationship management between our hotel partners (B2B) and guests (B2C)
  • Manage requests for information and reservations by phone and email
  • Handle special requests and complaints
  • Establish a liaison between the client and the hotels: modification of reservations, time slot alterations, managing book-out situations etc
  • Offer a high level of customer satisfaction (we offer a 100% response service)
  • Exchange with hotel partners in order to maintain the quality of our offer (monitoring availability, allotments, image quality, and more)

Profil recherché

  • Fully bilingual (ideally native) Italian required
  • Fully fluent English and/or French required
  • Excellent communication, problem-solving, and guest relations skills
  • Committed to providing a high degree excellent customer service
  • Ability to prioritize workloads
  • Solid knowledge of internet tools
  • Dynamic and rigorous
  • Previous experience in the hospitality or service industry sector is a strong plus

Additional information:

  • Full-time internship contract with an educational institution required (convention de stage obligatoire) no alternance nor pro contract
  • Location: 9th arrondissement, Paris, France
  • Start: ASAP, for a length of 4 to 6 months
  • Compensation: Base + half pass Navigo + half meal tickets
  • Evolution opportunities possible in a fast-paced, rapidly growing environment !

In compliance with GDPR regulations in place, DAYUSE commits to only collecting information relevant for recruitment purposes and retaining this information for a finite period of time.
By applying for this job offer, the candidate agrees to give his legal consent for the transmission of his personal information.

Informations complémentaires

  • Type de contrat : Stage (4 à 6 mois)
  • Lieu : Paris, France (75009)